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In the context of
primary health care laboratory services, our customers are
patients, physicians, health care workers and epidemiologists.
Limited resources
might not allow to meet the immediate needs of
all service-users. Priorities
will have to be set, based on the availability of financial and human
resources, disease pattern and current health concerns of the population.
Service-user satisfaction in this sense
means: Service delivery in line with
organisational objectives. Focus on sustainability and reliable,
reproducible and timely test-results.
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