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The Public Health Care Laboratory 

    

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Total Quality Management and Public Health Laboratories

TQM means service-user satisfaction.

TQM means service-user satisfaction!

In the context of primary health care laboratory services, our customers are patients, physicians, health care workers and epidemiologists.  

Limited resources might not allow to meet the immediate needs of all service-users.  Priorities will have to be set, based on the availability of financial and human resources, disease pattern and current health concerns of the population.  

Service-user satisfaction in this sense means: Service delivery in line with organisational objectives. Focus on sustainability and reliable, reproducible and timely test-results.

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The Public Health Care Laboratory - 2001 Gabriele Mallapaty