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TQM
is not a one-time-fix, it is a continuous effort.
A
crucial factor for the success or failure of any quality improvement
programme is, the operational support system (OSS). The OSS
creates a work environment where seeds of team spirit and quality service
can take roots and develop. It brings continuity and long-term success to
organisational objectives.
The
OSS includes equipment maintenance, replenishment of consumables,
supervisory systems, on-the-job training, expansion of
services and most important communication systems.
Failing
to establish an OSS could be a major cause of frustration and
de-motivation to staff, counter productive to the efforts of team building
and quality improvement. |
