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Total Quality Management and Public Health Laboratories

TQM is continuous improvement.

TQM is continuous improvement!

TQM is not a one-time-fix, it is a continuous effort. 

A crucial factor for the success or failure of any quality improvement programme is, the operational support system (OSS).  The OSS creates a work environment where seeds of team spirit and quality service can take roots and develop. It brings continuity and long-term success to organisational objectives.

The OSS includes equipment maintenance, replenishment of consumables, supervisory systems, on-the-job training, expansion of services and most important communication systems

Failing to establish an OSS could be a major cause of frustration and de-motivation to staff, counter productive to the efforts of team building and quality improvement.

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